AustBizAgentHow AI Voice Agents Work
A simple 4-step system that answers your calls, captures opportunities, and keeps you informed.
Here's how your AI agent operates behind the scenes once it's live.
Connect Your Number
We integrate with your existing phone setup. You choose when callers are directed to your agent — full-time, after-hours, or only when you’re busy.
Train Your Agent
We tailor your agent to your business — your services, FAQs, customer journey, booking rules, tone, and website content. You stay in control, and your agent speaks in your brand’s voice.
Action Is Taken
Starter: Your agent answers calls, captures details, qualifies enquiries, and sends you an instant summary. Pro: Your agent can also check availability, take bookings, flag urgent calls and alert you instantly, trigger follow-ups the moment the call ends, and apply custom logic rules based on your workflow.
Booking features are available in the Pro plan only.
You Get the Summary
The AustBizAgent Data Bridge delivers a clean call summary with next steps to your email or SMS the moment the call ends.
Your Business. Your Way of Handling Customers.
Your AI receptionist shouldn't sound like everybody else's.
Every business handles customers differently, so during setup we tailor your agent around how you want your customers looked after.
We build the core conversation flow, logic and automation. Then we work with you to shape the important details that make the agent fit your business.
You help decide things like:
- How your agent greets your customers
- What questions your agent should ask
- What information needs to be captured
- How enquiries should be handled
- How urgent calls should be prioritised
- When your business should be notified
- How booking requests should be handled
- When a customer should receive a personal follow-up
- What your agent should never promise, quote or assume
- When the conversation should be handed back to you or your team
We Build the Logic. You Bring the Business Knowledge.
You know your customers.
You know what matters when the phone rings.
We bring the AI, conversation design, automation and testing. You help us understand how your business would handle the situation.
The result is an AI receptionist designed to work more like your receptionist, not a generic call-answering bot.
AI Handles the First Conversation. You Stay in Control.
The AI doesn't need to replace every human interaction.
It can answer the call, understand why the customer is calling, capture the important information, secure the opportunity and, where included, handle the booking.
Your team can then personally follow up when needed.
AI captures the opportunity. Your business delivers the service.
And We Test Before Your Customers Do.
Before your agent goes live, we test real-world conversations and edge cases to make sure the experience reflects how you want customers treated.
Supported Booking Systems
Google Calendar and Calendly are supported as standard and cover the vast majority of tradies, consultants and service businesses.
Included Features
- Calendar Booking
- Email Confirmations
- Appointment Notifications
- Customer Lead Capture
- Tradie / Business Follow-Up
Your AI receptionist captures the lead, books the appointment, and notifies the business so they can follow up personally when needed.
Need a different booking platform? Other integrations can be discussed during onboarding.