Pricing That Replaces a Receptionist

Starter does not access your calendar. It can only provide general business hours such as: ‘He usually works Monday to Saturday, but he’ll call you today to confirm a time that suits you.’ Booking and real-time availability are Pro features.

Yes — as long as the information is on your website. The agent can confirm services listed online, for example: ‘Yes, he does that — it’s listed on the website. I’ll get him to call you today.’ This is basic information retrieval, not scheduling.

Yes. The agent can flag urgent calls so you can respond quickly. For example: ‘If it’s urgent, I’ll mark it as priority and he’ll call you ASAP.’ This is not calendar access — it is urgency tagging.

Starter does not include quoting, booking, diary access, job scheduling, client-record sync, or multi-step logic flows. These advanced features are available in the Pro and Premium plans.

Pro uses a multi-node decision tree that handles booking rules, service types, time-slot conflicts, urgent jobs, and caller preferences. This is far more advanced than Starter, which only provides general guidance and basic information retrieval.

Yes. Pro automates your bookings, sends confirmations, captures caller details, and handles follow-up logic. Many tradies and consultants report a 40–60% reduction in admin time once Pro is activated.

Yes. The agent can route callers based on job type, urgency, location, or service category. This requires custom logic flows that are only available in the Pro and Premium tiers. This is also why Pro onboarding takes 3–5 days — our team sits down with the business owner, crawls the website, analyses documents, service lists, and pricing ranges, and then builds a tailored If–Then conditional logic structure. Only the founder and team at AustBizAgent can implement this level of workflow design, ensuring your agent handles every caller effortlessly.

Because Pro requires building and testing a full booking engine inside our Automation Layer, live diary sync, conditional logic flows, and multi-step decision trees. This is a custom automation system tailored to your business. During onboarding (3–5 days), we map your services, availability rules, job categories, and exceptions, then construct a multi-node decision tree that mirrors how your business actually operates. We also monitor and refine your agent monthly to ensure it continues performing at a high standard.

Setup covers building your custom conversation flow, tuning the voice and tone to your business, testing real call scenarios, and connecting your phone number. It's a one-time cost, not recurring — nothing about your agent is a generic template.

Pro includes 150 minutes of call handling each month. If you go over, additional minutes are billed at a low per-minute rate rather than cutting off calls or charging a flat overage fee.

No — Starter works with just a phone number, capturing every call and sending you the details by text or email. Pro adds live diary booking through our Integration Channel, which connects to whichever calendar you already run. Businesses running dedicated client-record or practice-management systems are better suited to Premium.

A voicemail records a message and waits for a callback — most callers hang up rather than leave one. Your agent has a real conversation, asks the right follow-up questions, and can book the job or session on the spot. You get an instant summary the moment the call ends, not a message to dig through later.

Every voice is tuned specifically for Australian accent, pace, and tone — built and tested by an Australian founder, not adapted from a generic overseas template. Call the demo number yourself and judge that firsthand.

If you have an existing website, we connect it directly to your agent's knowledge base, so it answers real questions about your services accurately, not just a fixed script. It also stays current on its own — update your site, and your agent picks up the change within 24 hours.

Yes — all plans run month to month with 30 days' notice to cancel, no lock-in contract. The one-time setup fee isn't refundable once your agent is built and live, since that reflects work already delivered.

Yes — call data is handled through secure, encrypted systems, and nothing is shared beyond what's needed to run your agent, like a connected calendar. With 17+ years in professional services behind this business, data handling and confidentiality are the baseline, not an afterthought.

Our Premium tier is currently in private testing with early partners and will be ready by the end of the year. It extends our Integration Channel with deep client-record and job-system sync built specifically around how your business runs.